Frequently Asked Questions

We offer a quick, simple, and modern storage experience in highly secure storage trailers with cutting-edge tech. Our portable storage trailer comes right to your doorstep (or to any address of your choosing), you pack and load it however you'd like (either DIY or with our Flex Service Team), and we take it back for safekeeping at one of our storage sites, until you need it again. Prefer to have your stuff nearby? You can choose to keep your Flex on your property and get a discount on your monthly rent.

Of course! We’re all about Flexibility :)

Our customers can choose if, how, when, and to what extent they want our Service Team to help out. You can do it yourself, or have our professional team of movers pack & load for you.

Sure! If you don’t feel like carrying heavy loads, we would love to do it for you. Simply add the service option while booking your order, and our Service Team will be at your service.

By all means! If you want first-class pampered service, we would love to send over our Service Team to quickly and carefully wrap, disassemble, and pack your belongings for you. To get an estimate and book packing help, please write to us at support@flex.storage.

Thanks for asking!

• Better – No need to load all your belongings on a truck, schlep it back and forth for hours, and unload it all over again. Your Flex stores and keeps your belongings just as you arranged them inside until the end of the storage period.
• Stronger – We at Flex believe in safety and complete transparency. Gone are the days when you had to entrust your valuables to some distant lot. Our smart Flexes include sophisticated sensors that monitor the stored contents 24/7. Your private Flex has only one key, and you have the only copy.
• Faster – Flex saves you time, money, and energy. Your private storage trailer will be at your beck and call anytime you need it. You can call it to your place of residence, your place of business, or even a campsite in the middle of nowhere. You can even keep it in your driveway for the entire storage duration!
• Smarter – Unlike traditional storage units, every Flex is equipped with state-of-the-art temperature & humidity controls, to ensure that your belongings are kept in the optimal storage conditions. Plus, you will be able to track your Flex using a real-time GPS during every minute of its travel to and from your location.

Feel free to use the visual illustration we have incorporated into our website's ordering process. If you are still having trouble, we've also included an algorithm that can recommend the best Flex for you based on your answers to a few simple questions. If you would rather consult us, please get in touch with us at support@flex.storage, and we will find your perfect Flex together.

Simply choose the desired date, time, and address, and one of our professional drivers will bring the Flex to your doorstep. No need to take care of anything else. We will also be sending live updates to your phone with your Flex's actual departure and arrival times.

Flex was meticulously engineered to keep the contents stored within it perfectly insulated and protected from varying weather conditions and potential external harm. Our Flexes are built out of the best insulating materials to protect your belongings in the best way possible.

Your Flex can be called to any address within our service area during our service hours with a 3-day advanced notice. In urgent cases, please contact us at support@flex.storage, and we will do anything we can to get your Flex to you ASAP.

Only you and you alone. Your own private Flex comes with a unique lock, and you are the only one who has the key. That way, you can rest easy knowing that your belongings, as well as your privacy, are 100% safe.

Your Flex needs to be called at least 3 days before you need it so that we can be prepared and provide you with the best possible service experience. In urgent cases, please contact us at support@flex.storage.